Return Policy

Trailcampro's 2 Year Warranty | 90 day Return Policy

Buy With Confidence!

 90 Day Returns

You may return or exchange anything purchased from Trailcampro for a full 90 days from the date of purchase. Please use the items as you normally would and much as you like subject to the rules below.

Our return policy lets you field test products, at no risk to you!

  • Buyer's remorse? Return the camera to us for a full refund (minus shipping).
  • Purchased the wrong camera? We will ship you the right camera.
  • Something wrong with the camera you received? We will replace it at no cost to you.

90 Day Return Policy Rules:

  • 90 days from date of purchase.
  • Please contact us for a RA# (return authorization number). We are not responsible for any product sent to Trailcampro without a return authorization number.
  • In order to receive a full refund, items must be returned with their original packaging (including UPC code) and all contents
  • Cameras or products must be returned in their original condition.  You cannot write on the cameras, paint them or deface them in any way.  This completely voids the warranty with both us and the specific manufacturer.
  • If you purchased one of our "Package Deals" and only return part of the package, we will refund the items full price minus the package discount.
  • Orders with quantities of 5 or more are not eligible for a refund or exchange, Why?  As crazy as it sounds, we have knuckleheads purchase large quantities of cameras, use them for 89 days, and then attempt to return them for a full refund.  If you're a knucklehead, please be aware that all purchases to a given individual or address will be combined to calculate the total number of units purchased. If you're not a knucklehead, large-quantity purchases are still eligible for warranty replacement & we will do everything in our power to make sure you are satisfied with your purchase.
  • There are no returns on used cameras or cameras that clearly state "No Returns"
  • If you are returning for a refund, you are responsible for return shipping.  Your refund amount will be minus the cost of the initial shipping to you.

2 Year Warranty

We strive to make our customer experience superior to anything available.  Traditional warranties only last a year and must be processed directly through the manufacturer.  This process usually involves frustrating minutes on hold with call centers and oftentimes weeks, if not months of down time waiting for your replacement product.  We process our warranties in-house and expedite the replacement process. When you call Trailcampro you'll speak directly with an expert who will immediately identify the problem and offer a solution. 

2 Year Exclusive Warranty Details: 

  • Warranty starts from the time of purchase and continues for a full 2 years.
  • Please contact us for a RA# (return authorization number). We are not responsible for any product sent to Trailcampro without a return authorization number.
  • Reconyx and Spartan prefer all their warranties to go directly through them, so warranties on those brands need to go to the manufacturer.
  • Replacement cameras receive the remainder of the 2-year warranty leftover from the original purchase date.
  • Warranty is only valid for full retail priced orders (quantity discounts void our 2-year warranty). Discounted items still receive the manufacturer warranty.  Price matches void the 2-year warranty as well.  
  • If your defective camera has been discontinued, we will exchange it for a similarly priced item to your liking.  
  • If you have a 3G cellular trail camera, it is not considered manufacturer defect if you lose 3G reception in your area.
  • Used cameras do not apply for our 2-year warranty
  • Cameras cannot be marked on, damaged, or defaced in any way.  Warranty is for manufacturer defect only.  Defect does not include damage, whether intentional or not.
Domestic/International customers please note:
  • In the case of a warranty camera, the customer is responsible for all shipping charges back to Trailcampro.
  • Trailcampro will cover the return shipping of the replacement camera back to the original address.

If you have any questions that were not answered here please feel free to contact us.

To warranty a camera please use the form below.  Upon receipt of an RMA number, you will need to ship the camera back to us.  You will be responsible for the shipping charges (Domestic/International) of the defective camera back to us.  We will ship the replacement back to you for free.  

 

    Warranty Form